Citynets will continue to charge your credit card or send you bills until you cancel your account. YOU MUST CALL THE OFFICE TO CANCEL. (We are similar to any other utility that bills whether you use the service or not.) 

From time to time, Citynets will run flyers in local newspapers, or special on the web page.  These act as coupons and must be in hand in order to be used. Current customers can only take advantage of the special annual rate and only if their account is current. There are no adjustments for prior sales. 

It is the customer's responsibility to report to Citynets any billings after cancellation of service. If a customer has been charged after the customer requested cancellation, Citynets liability shall not extend beyond two prior billing periods and a refund will be issued. 

If upon review of your credit card statement, you notice two charges from Citynets, please review previous credit card statements. It is possible that there was a month you did not receive a charge from Citynets. A possible reason for this could be the credit card had been declined, and tried again at a later date. 

Citynets reserves the right to block your Internet service without prior notice if your account carries an overdue balance. If a credit card is declined, Citynets will send you a bill in the mail. It is your responsibility to contact Citynets with a new credit card number, or else you will be switched to paper billing. This is applicable to credit cards that expire also. If you do not respond to the two emails generated by expired cards, you will either be blocked or switched to paper billing. If you move, change your telephone number, cancel your credit card, receive a new card, or the card expires, it is YOUR RESPONSIBILITY to contact Citynets. Failure to do so will result in your Internet service being blocked. Any blocked or canceled account that has an outstanding balance may be turned over to a collection agency. 

Citynets offers a 30-day money back guarantee from your original sign-up date. If you cancel your account within the 30-day period of your original sign-up date and request a refund, Citynets will issue a refund in the manner in which you paid. However, refunds are available ONLY ONE TIME. Subsequent accounts canceled within the first 30 days are NOT eligible for any refund payments. 

Citynets does not refund or prorate any account canceled after the first 30 days. When you purchase a DISCOUNTED ANNUAL ACCOUNT, you will receive a full year of Internet service. THERE WILL NOT BE A REFUND AFTER THE FIRST 30 DAYS!  If you cancel a monthly or quarterly account, you should do so before your anniversary date to avoid losing time for which you have already paid. 

If a customer's check is returned due to insufficient funds, the customer will be notified by US mail and a $35.00 fee will be added to the bill. 

Citynets will not issue credits or suspend billing for periods of non-use such as, but not limited to, vacations, computer problems, or temporary residency. 

Citynets will make its best effort to make its network available at all times. Since certain factors are beyond our control, Citynets makes no guarantee of accessibility to its networks, especially during peak usage. 

Citynets liability for any customer claim will not exceed one month of service or $20.00, whichever is less. Any credits will be issued as additional service and not as cash. 

Using the account is deemed as acceptance and comprehension of the policies listed above. If you have any questions or concerns, please contact us at your earliest convenience ... 866-621-4884. Thank you. Citynets.

(Division of Those Computer Guys - P.O. Box 56, Hartford, MI 49057)